Support Overview

How to quickly get support

For technical support on licensed test tools and evaluation versions, please email support@codenomicon.com with at least the following details:

Name of test tool and version number
Operating system (e.g. "Windows XP Pro SP2" or "Fedora Core 10")
Detailed description of problem symptoms
Test tool logfiles from the time of error, if possible
Traffic dumps in pcap format (use Wireshark or tcpdump), if debugging a protocol error or some other behavioural error during testing

Make sure you have Sun Microsystems Java Runtime Environment 1.5.0 update 6 or newer installed before attempting to install or run Codenomicon test tools.
If using a test tool that performs raw IP or Ethernet socket communications (e.g. OSPF, ARP, IPv4, IPv6, TCP, UDP, ICMP, IGMP, PIM, RSVP, GRE, DVMRP, IS-IS, etc.), make sure you have libpcap (Linux) or WinPcap (Windows) installed and that you are running the test tool as root (Linux) or Administrator (Windows).
Use valid-case instrumentation, if available. If valid-case instrumentation is not available in the test tool, use external instrumentation. Instrumentation is necessary to check the health of the implementation after each test case.
Read through the test tool documentation. It is lengthy but rewarding.

Licensed customers and partners can download test tools, patches and supporting materials from Codenomicon Download Arena.